BPM & Automation

What is the common thread among brands that have enviable customer loyalty? Clearly, it’s their commitment to high quality service. Excellent service isn’t just about a mission statement or company policy about treating customers well, it’s about the smooth, efficient processes and workflows that make customer interactions with you straightforward, easy, and with good results. Satisfied customers become loyal customers. That loyalty doesn’t happen overnight - it requires good strategy, efficient systems and excellent execution.

How banks meet the challenge of improving customer experience through automation and business process management (BPM)

In the world of programmable devices it’s crucial that the information is managed, updated, and tracked in a seamless fashion. We need to take the Internet of Things (IoT) to the next level with Business Process Management: The BPM of Things.

This month, the Apple Watch officially went on pre-sale – one million were ordered the first day. The Apple Watch will soon reveal that when the Internet of Things embraces ‘smart objects,' the market will see an even greater opportunity – the BPM of Things, says Bonitasoft’s Philippe Ozil

Miguel opens the BPM2017 Conference with a firm, "BPM is NOT dead!" Check out his talk in the video.

Learn how Business Process Management (BPM) is revolutionizing government services, saving time and money, and enabling future-readiness. Discover 4 key things you need to know.

BPM Tips offers a peek at BPM in 2019 with some thought leaders, including Miguel Valdes Faura

Zbigniew says, it's not your Daddy's BPM. But find out why in his article.

KM World: Corporation Services Company (CSC) success with Bonita BPM

Join our series of webinars for a journey through process development. Come along and ride the Bonita Express!