What are the skills and techniques that can help BPM practitioners create value for their organizations in 2019?
There is a big opportunity for BPM practitioners to lead transformative initiatives in which there is a better integration of robotic workforce and artificial intelligence into the coordination of humans, systems and workflows.
BPM will be more and more about delive insights and predictions to process participants (customers or employees), assist improvements specialists with the identification of bottlenecks and process optimisations… and about making sure that processes, applications, robots and systems can reshape and adapt themselves as they run.
Embracement of continuous delivery engineering approach and container related-technologies (such as Docker and Kubernetes) in large organizations will continue to increase with the adoption of microservices, serverless and multi-cloud architectures. BPM practitioners should rely on platforms that allows them to do Iterative and incremental BPM implementations.
What are the best resources to learn those skills? (e.g. books, articles, courses)
Neil Ward-Dutton of MWD Advisors (now at IDC) has always good insights on both technologies and the direction of BPM. I also recommend to read Rob Koplowitz of Forrester, Rob Dunie of Gartner, Jim Sinur of Aragon Research and Jason Bloomberg of Intellyx.
Pedro Robledo, Alberto Manuel, Sandy Kemsley and Scott Francis have also been following BPM trends and technology for a long time now.
Which skills are no longer relevant or not practically applicable yet (hype)?
BPM practitioners are already moving away from waterfall development approaches. They are not only embracing iterative and incremental development approaches but also realising that coding will always be involved in any advanced BPM implementation and that code it’s written by developers so that they need to work closely and better with them.
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