IT operations management and process governance with Bonita
Governed IT operations. Every change controlled. Every incident traceable.
IT runs the infrastructure. No one governs the process behind it.
A change request is submitted. It moves through three approvals by email. Someone applies it without the final sign-off. An incident follows. The post-mortem can't reconstruct the decision chain — because there wasn't one. The infrastructure was governed. The process wasn't.
Change management without a governance layer
Change requests are tracked in tickets, approved in emails, and executed without a deterministic audit trail. Every undocumented change is a compliance gap and a risk event waiting to happen.
Incident resolution that depends on coordination overhead
Incident workflows live in people's heads. Escalation paths are informal. Resolution time is determined by who happens to be available — not by a governed process that routes the right task to the right team automatically.
Compliance and audit exposure across IT perimeters
ISO 27001, SOC 2, and internal audit requirements demand documented evidence of IT process adherence. Assembling that evidence from disconnected ticketing systems, emails, and logs is slow, manual, and unreliable.
From change request to governed execution. In Bonita.
Bonita models IT operations as governed process applications — from change request intake and impact assessment through multi-tier approval, controlled deployment, and post-implementation review. Incident workflows route automatically based on priority and perimeter. Every action is logged with a regulatory-grade audit trail. Integration with existing ITSM platforms, CMDB, and monitoring tools requires no infrastructure replacement. IT governance extends into the execution layer, without slowing delivery.
Change control by design
Every change follows a governed path — impact assessment, approval chain, deployment window, rollback procedure. No change executes without completing the process.
Automated incident routing
Incidents are classified and routed to the right team automatically based on priority, perimeter, and SLA. Resolution starts faster — without a coordinator in the middle.
Audit-ready IT records
Every IT action, change approval, incident escalation, access request — logged with timestamp and attribution. ISO, SOC 2, and internal audit records always current.
Governance without friction
IT governance extends across every perimeter without adding integration layers or replacing existing tools. Bonita sits on top of what you already run.
Meet the challenge with Bonita process automation
The capabilities that bring governance, traceability, and control to every IT operation.
BPMN 2.0 process modeling
Model change management, incident response, and access request workflows visually, including approval chains, escalation paths, and rollback procedures, before deployment.
Business rules engine
Encode change classification rules, SLA thresholds, and escalation criteria. The engine routes every IT event to the right team and approval tier automatically — no manual triage required.
ITSM and CMDB integration connectors
Connect to existing ITSM platforms, configuration management databases, and monitoring tools through Bonita's connector library. Governance extends across your existing IT architecture — no replacement required.
Multi-tier approval workflows
Route high-risk changes and critical incident escalations to the right approver automatically, based on impact assessment, risk classification, and predefined governance rules.
Full audit trail
Every change request, approval decision, incident action, and access grant logged with timestamp and attribution. ISO 27001, SOC 2, and internal audit records generated automatically from process execution.
Real-time monitoring
IT operations teams track open changes, active incidents, SLA performance, and escalation status across all perimeters from a single dashboard — connected directly to live process execution.
Main KPIs
"With Bonita, we have full traceability across our IT operations — every change approved, every incident logged, every action attributed. Audit preparation went from weeks to minutes."
Work that scales with your enterprise
Recognition and projection of how work evolves across your organization