The challenge
The project aimed to refocus business processes at the heart of MIF's operational strategy, bringing agility, clarity, and efficiency.
Business Goals
Several key objectives guided the redesign with Bonita:
- Regain control over the design and delivery of critical processes
- Harmonize internal practices
- Reduce customer file processing times
- Facilitate integration with the existing information system
- Improve user experience
- Gradually build internal team skills
Why Bonita?
MIF chose Bonita for its native BPMN engine, robust open-source model, and ability to integrate quickly with existing systems. The project was carried out "turnkey" with Bonitasoft's Professional Services team, combining speed, technical quality, and skills transfer to internal teams. The architecture is based on Bonita 2024.1 in on-premise mode, with deep integration into the information system (ERP Sunshine, GED Seres, CRM, Ariadnext, OCR, internal web services, etc.).
Key implementation highlights
The main "Documentation" process drives several critical subprocesses such as:
- Membership
- Payments
- Arbitrage
- Document enrollment (ID and bank details verification)
- Anti-money laundering (AML/CFT)
- Complaints and internal requests
Results that matter
In under a year, MIF deployed 10 key business processes, compared to the previous six months needed for just one. The "Documentation" process was launched over 135,000 times in three months, proof of rapid and widespread adoption. Results: reduced timelines, fewer errors, better system integration, optimized user experience, and strong internal team ownership within a well-structured project framework.
- 10 processes deployed in less than a year
- Over 135,000 executions of the "Documentation" process in 3 months
- Fewer errors, less manual input
- Better clarity and user experience
- Enhanced team autonomy
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