Governed execution across every public service.
From citizen requests to procurement and internal approvals, Ofelia orchestrates the work that crosses departments, systems, and teams. Human validation, sovereignty, and complete audit trails, built in from day one.
The context
Public services rarely run inside one system. A single request can cross departments, applications, external organizations, and multiple levels of approval. The challenge is not digitizing another form. It is making sure the right procedure is followed from request to resolution.
Fragmented execution
A single request can cross multiple departments and systems. Each handoff creates another place for context, ownership, or deadlines to get lost.
Rules that cannot be skipped
Public-sector processes depend on policies, approvals, eligibility rules, and traceability. Speed matters, but not at the expense of control.
AI needs a governed path
AI can accelerate individual tasks. Public organizations also need to know what was proposed, approved, who decided, and which rule was applied.
How Ofelia fits
Ofelia orchestrates public-sector workflows end to end — coordinating people, systems, rules, and AI agents while keeping humans in control. Procedures are retrieved, steps are guided, approvals are enforced, and every decision remains traceable.
What that means in practice
Citizen and employee requests move through the right workflow without manual chasing.
Policies and approval rules are applied consistently across departments.
Existing systems remain in place while Ofelia coordinates the work between them.
Every action and decision remains traceable for audit and compliance.
Your operations, reorganized
Today
Requests move across email, portals, and shared files.
Policies are interpreted manually.
Approvals wait across departments.
Citizens chase status updates.
With Ofelia
Policy-aware routing
Governed approvals
Cross-agency coordination
Complete audit trail
1
A request arrives
A citizen or employee asks for something through the usual channel.
2
Ofelia coordinates
Ofelia applies the procedure and brings in the right teams and systems.
3
You stay in control
Every decision is governed, validated, and traceable.
Built to be trusted.
Your data stays yours.
Deployable on-premise or in the cloud.
No lock-in.
Open architecture. You keep control of the build.
Governed by design.
Every step secured and auditable.
Human-in-the-loop.
You decide where a person approves.
Public services, orchestrated end to end.
Grant Management
Coordinate applications, eligibility checks, approvals, and notifications with a complete audit trail.
Citizen & Case Management
Route requests across departments, coordinate decisions, and keep citizens informed without manual follow-up.
Procurement & Approvals
Coordinate requests, reviews, approvals, and purchasing rules across departments and systems.
One suite. Two products. One engine underneath.
Ofelia Agentic
Conversational AI orchestration embedded in Teams and Slack. Employees submit requests, Ofelia routes, approves, and executes — governed end-to-end.
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Bonita BPM
BPMN 2.0 process engine for mission-critical applications. Audit-ready, extensible, deployable on-premise or cloud.
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Human-in-the-loop controls
Define exactly where human judgment is required. Ofelia pauses, routes to the right person, and resumes — with full traceability.
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