HR & people Ops

Answer, guide, coordinate. HR automation from first question to last day.

Employees ask in Slack or Teams and get the policy that applies to them. Ofelia guides the next step. When someone joins, Ofelia coordinates IT, Facilities and the manager. No one chases. You decide what Ofelia knows. A person signs off on what matters.

Smiling man in white shirt working on a laptop at a bright desk near large windows with plants.

130+

enterprises orchestrating their operations with Ofelia

40+

countries including EU sovereign deployments

ISO 27001

certified, every step secured and auditable

The Context

Your HR policies and processes already exist. What slows them down is everything they cross: the HR inbox, the ticketing tool, a spreadsheet, the manager’s calendar, IT’s queue. Automating human resources one task at a time leaves exactly those gaps open.

The same questions, answered by hand

“Can I work remotely from Lisbon?” “How do I add my partner to the insurance?” HR answers dozens of these a day, and not always the same way.

Every HR process pulls several teams together

IT, Facilities, Finance, the manager and HR each hold a piece of a new hire’s first day, a move, a return from leave or a departure. When Facilities hears on Friday about a Monday start, the onboarding turns into improvisation.

AI helps one person, not the handoff

Copilots, assistants and agents save time for individual employees. The coordination between HR, IT, Facilities and managers stays manual, and nobody traces who did what.

How Ofelia fits

Ofelia Agentic coordinates HR processes across teams and systems, inside Slack and Microsoft Teams, and leaves every decision to a person. Employees ask where they already work and get the answer from the policies, with buttons in the conversation for the next steps. One message launches an arrival, a move or a departure: Ofelia coordinates the whole process. Each owner receives their task with a deadline, Ofelia reminds, then escalates, and every step stays on the record. HR Ops builds and edits processes in the no-code Workflow Designer, while IT keeps control of access, connections and the audit trail.

Ofelia answers, coordinates and records. Your people decide.

What that means in practice

An employee asks about remote work in Teams and gets the rule for their contract and country, with the button to file the request

One message “Onboard Marie, 3 March”, and Ofelia coordinates IT, Facilities, Finance and the manager end-to-end, with audit trail

HR Ops changes a step once in the no-code Workflow Designer and the procedure documentation updates with it, applied from the next request.

use cases

Every HR process has an entry point.
Start with yours.

Everyday HR
Arrivals & moves
Leave & departures
Managers & skills
“Can I work remotely from Lisbon next month?”
HR policy self-service
Access revocation goes to IT, the exit documents to Legal, the final pay to payroll. Every step is traced for the auditor who asks.
HR tickets down 29%
“How do I give feedback to someone who missed a deadline twice?”
Feedback and development coaching
Managers ask before the conversation, not after it. Ofelia guides them with your own framework and suggests the next step, so fewer cases land on HR’s desk.
HR escalations down 30 to 40%
“Onboard Marie, 3 March, Sales, Paris.”
Employee onboarding
IT, Facilities, Finance and the manager each get their task with a deadline. Ofelia coordinates it end to end, with reminders, escalation and an audit trail, and makes sure every mandatory step is done before day one.
Onboarding cycle from 12 to 7 days
Learn more
“Julien moves to the Lyon team on 1 April.”
Internal mobility and role change
Access, cost center, equipment and the manager handover move together, in the right order, without a chain of tickets.
From 2 to 3 weeks down to 3 to 5 days
“Sarah is back from parental leave on Monday.”
Return from leave
Access restored, desk ready, manager briefed, payroll updated: Ofelia lines up each step before the first morning back.
Coordination time down 70%
“Thomas leaves on the 30th.”
Offboarding and secure exit
Access revocation goes to IT, the exit documents to Legal, the final pay to payroll. Every step is traced for the auditor who asks.
Access revoked within 24 hours
“Review season starts next week. Where do I begin?”
Manager-guided performance reviews
Ofelia prepares each manager with the framework, the timeline and the inputs to collect, and keeps track of who is done.
Prep time down 40 to 50%
“Who on my team is ready for the new product launch?”
Skills mapping and development
Managers see their team’s skills against what the launch needs, then file the training requests from the same conversation.
Readiness assessed in hours, not days
Across HR
Every HR process crosses several teams. Ofelia works for each of them.
THE OUTCOME
01
HR leadership
You answer for the employee experience and for compliance. Ofelia gives you one view of every arrival, move and departure in progress, and reporting you can trust, because each step is recorded as it happens. Adoption follows, because the process is the easiest path.
THE orchestration
02
The teams a process runs through
IT prepares the laptop, Facilities the badge, Finance the cost center, Legal the documents, the manager the first week. Each does their part in their own tool. Ofelia coordinates the handoffs between them and keeps track of who did what.
THE PROCESS
03
HR Ops, the process owner
You own the steps, the owners and the deadlines. You change them in the no-code Workflow Designer, test them and publish them into Slack or Teams, without a development project. IT keeps control of access and connections.

Your day, reorganized

Today

Requests pile up in the HR inbox, the ticketing tool and a spreadsheet.

Nobody knows who approves what, or when

You chase IT, Facilities and managers by hand

The same question gets different answers, and process compliance is at risk

With Ofelia

One entry point in Slack or Teams

Clear ownership at every step

Arrivals, moves and departures coordinated across teams

A record of every decision

1

A request arrives

An employee or a manager asks in Slack or Teams.

2

Ofelia coordinates

Ofelia answers, or launches the process and brings in IT, Facilities, Finance and managers.

3

You stay in control

A person signs off on what matters. Nothing moves without a check.

Beyond the HR system of record.

Your HRIS holds the employee record, and it should. Ofelia reads it and coordinates everything its modules do not reach: the IT request, the badge, the manager’s checklist, the exit documents. Payroll tools that answer payroll questions stay useful for payroll. HR workflow automation starts where a process touches several teams.
Get a demo

Already where your teams work.
Connected to your HR systems.

Built to be trusted.

You decide what Ofelia knows.

Start with the policies, FAQs and procedures you choose. Personnel files stay in your HRIS until you decide to connect it.

Private in the conversation.

Each employee talks to Ofelia one to one. Answers and documents never land in a shared channel.

Every step on the record.

Who decided what, and when, ready for the auditor who asks.

A person signs off.

Contracts, attestations and legal documents are prepared by Ofelia and validated by a person, never signed by Ofelia.

One suite. Two products. One engine underneath.

Ofelia Agentic

Your HR teams' assistant in Slack and Microsoft Teams that answers everyday HR questions and coordinates arrivals, moves and departures across teams, with a person validating what matters.

Learn more

Bonita BPM

For HR operations that need their own dedicated application, such as recruitment or travel requests in the public sector. Deep process modelling, deployed on-premise or self-hosted. More than 15 years, more than 130 enterprise customers.

Learn more

Frequently asked questions
‍
Does Ofelia replace our CRM, ERP, or ticketing tool?
No. Ofelia orchestrates the handoffs between them. Your systems of record stay in place. Ofelia coordinates the work that happens around and between them.
Does Ofelia act on its own?
No. Ofelia detects and proposes. A person confirms before anything engages. You define where that confirmation is required, and every decision is recorded with its author.
What happens when our process changes?
Your business teams adjust the rule. A new approval threshold, a revised clause, a different payment term: none of it requires custom development or a vendor ticket. IT keeps control of the architecture.
Do teams need to learn a new tool?
No. Ofelia works where teams already work. They answer in the flow of their day. Adoption does not depend on training.
Which use case should we start with?
Start with the process causing the most friction today, whatever the domain. Ofelia's use cases span revenue and deals, customer operations, procurement, and internal operations.