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Multinational corporations and B2B enterprises across Iberia and Latin America need infrastructure, processes, and governance to move as one. Telefónica delivers.
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Frequently asked questions
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How is Ofelia Assistant different from an AI chatbot or copilot?
Chatbots and copilots generate answers from general knowledge. Ofelia Assistant retrieves your enterprise procedures, guides employees through each step, and orchestrates actions across teams and systems. Not answers - execution, with full compliance and traceability.
Does it work with both Slack and Microsoft Teams?
Add your answer here.
What about security, compliance, and governance?
Built in from day one. 15+ years of enterprise BPA heritage underneath. Human-in-the-loop at critical steps. Full traceability by design. The AI guides employees through the right procedure — so compliance isn't enforced after the fact, it's the natural way work gets done.
What kind of knowledge can it access?
Your enterprise documentation: policies, procedures, SOPs, knowledge bases. Scope is defined per user profile and per geography. Ofelia answers only from authorized sources. When information is missing, it says so explicitly and points to the right human contact.
How fast can we start?
Weeks, not months. Phase one is the AI assistant: answers and team coordination in Slack or Teams, no system integration required. Real value from day one. From there, you grow into execution automation system by system, at your pace.