SEFE Energy has significantly reduced billing processing time while increasing reliability

After benchmarking various market solutions, Bonita emerged as the top choice due to:

• Native connectors that simplified integration with the internal CRM and ERP.

• Compatibility with a dockerized on-premise architecture, a mandatory requirement for SEFE Energy.

• Ease of installation and rapid implementation.

The project began shortly before the pandemic and was successfully completed in just three months.

Key Implementation Steps

• A complete redefinition of billing workflows.

• Integration with the internal billing tool via secure APIs.

• Implementation of automatic controls and validation rules to ensure data integrity.

• Continuous testing and improvement phases leading to full production in June 2020.

"Bonita played a decisive role in securing and industrializing our billing. This project reinforced our customers' trust and consolidated our position as a leader in the French market." — Olivier Dauny, Operations Department Management, SEFE Energy

Results & Impacts

By transforming its billing process with Bonita, SEFE Energy achieved significant operational gains:

• Processing time divided by 5: The billing run was slashed from one week to only 8 hours.

• Increased reliability: Out of 16,000 monthly invoices, fewer than 60 require adjustments (and those are due to external errors unrelated to the Bonita system).

• Enhanced satisfaction: Customer service is more confident in the quality and speed of the process.

• Sector recognition: The process's reliability helped SEFE Energy secure and maintain first place in the CLEEE barometer for two consecutive years.

• Human impact: Automation freed teams from repetitive tasks, allowing them to focus on high-value-added activities.

Partner Support: The partner RS2I accompanied SEFE Energy throughout the project and continues to manage the maintenance, security, and evolution of business processes, including activations, controls, and automatic notifications.

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