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Results at a glance
Processes that were once invisible to business teams are now fully visible and adaptable. Products move faster, without depending on internal code development for every change.
23%
Average operating time reduced
2
Major strategic avenues opened post-digitization
The situation
The challenge
Multiasistencia's business processes had little visibility. Services sat in isolated silos, uncoordinated across business lines, which made it hard to customize offerings for the many different case types insurers required. Every client needed a slightly different interface, and product development wasn't built to move at that pace.
What changed
Business personnel can now see processes directly, instead of relying on isolated silos. New products get built faster, without depending on internal development cycles for every change — which makes it far easier to bring client-requested products to life across different parts of the business.
How it came together
Multiasistencia implemented Bonita, moving away from a purely internal approach to product and process strategy. The shift let the company open two major strategic avenues: turning isolated value-added services into more complex, continuous processes that support the business long-term.
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In their words
"Thanks to the implementation and use of Bonita in the management of business processes, it has been possible to promote digitization as one of the axes of the business strategy. We have added value now that we are not working with isolated services. We have more complex processes that give continuity to the business."
