The Challenge: Scaling with a failing system
Plexus had outgrown its internally developed quality management solution. The system, once effective, became rigid and costly. Inconsistencies in quality processes across sites, rising implementation expenses, and a lack of real-time operational visibility created bottlenecks in project delivery and weakened customer responsiveness.
Business Goals
To modernize and streamline their operations, Plexus defined clear objectives:
- Establish global process standardization
- Enable real-time visibility and tracking
- Reduce operational costs
- Enhance customer satisfaction through better service reliability
Why Bonita?
Bonita offered the scalability and flexibility Plexus needed. Its process-centric design allowed teams to automate complex workflows, enforce quality controls, and adapt to evolving business needs without costly rework.
Key Implementation Highlights
- End-to-end BPM workflows to replace fragmented tasks
- Configurable approvals for agile, auditable processes
- Built-in risk evaluation tools
- Integration with Power BI for dynamic reporting and analytics
- Connection with internal action management systems
Results That Matter
Plexus saw clear, measurable outcomes:
- 💰 15% reduction in annual costs (~$9 million saved)
- ⏱ 50% reduction in development time
- 🚀 25% faster introduction of new projects
- 📊 Real-time, centralized visibility
- 😀 Higher customer satisfaction thanks to streamlined service delivery
"Bonita enabled a level of efficiency and control in our quality management we couldn't have reached with our previous system."
— Carlos Nuñez, Software Engineer, BPM Sub-Division Lead
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