Results at a glance
Before Bonita, requests arrived by email and clogged inboxes. Today, tickets replace email, some partners connect directly into the application, and the team tracks every request from start to finish.
The situation
The challenge
Tempo Assist needed to move off manual, email-based processes. Requests were hard to track. Visibility into ticket status was limited. Partners weren't integrated into the workflow, and every new process meant building from scratch. On top of it all, Tempo Assist had to hold a demanding uptime target: 99.997%.
What changed
Requests now come in as tickets through the Bonita application. Some partners are integrated directly. New applications go live fast, and the team standardized how processes get built. Monitoring tickets replaced monitoring inboxes.
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In their words
"Using Bonita, we were able to develop powerful applications fast and now we are able to create processes in a standard way. The flexibility of the tool allows us to monitor our processes successfully and the system is stable and reliable."
Elenice Lemos dos Santos
Tempo Assist
