Results at a glance
In the first three weeks alone, VIS automated more than 45 processes and successfully managed 819 cases — with visibility that reaches into roughly 10 connected systems from a single form.
45+
Processes automated
819
Cases managed in the first 3 weeks
10
The situation
VIS ran claims and customer relations largely by hand — Excel spreadsheets, email folders, and no standard way to follow up on a case. Customer and claim information sat in isolated systems, disconnected from each other. Cases went unanswered in time. Information got logged in the wrong place, or not at all.
What changed
VIS built a Case Management Solution on Bonita, giving employees one interface to a customer's complete history — insurance type, completed tasks, everyone involved — instead of piecing it together across systems. Tasks get assigned and prioritized from the same view. Automated emails now update clients when something's delayed, or ask for missing information, without manual follow-up.
How it came together
VIS evaluated open-source and enterprise BPM options before choosing Bonita — for its production maturity, subscription-based cost model, professional support, and compliance with the BPMN 2.0 standard. The Case Management Solution now connects Bonita to an ERP, Alfresco for document management, and Apache Solr for search, reaching roughly 10 systems from a single case view. Deployed to 70 end users, it's built to handle around 50,000 cases a year. The next step: layering in BI and dashboards to give the management team more visibility into process efficiency.
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In their words
"With its strong library of connectors that provides flexibility in integrating with other systems and unique process templates for developers, Bonita exceeded our expectations."
Mr Baxter, Department Manager of Online Services
VIS
