APAP needed to modernize digital processes to be able to manage considerable growth in transaction volume and clients.

Context and Difficulties

APAP faced challenges with its old management system, which was limited in personalization, integration, and maintenance. The need to advance in digital transformation and strengthen its market position led them to seek a more solid solution to handle a large volume of transactions and encompass new clients. The development team focused on finding tools that would allow for establishing a solid architecture to achieve APAP's business objectives.

Objectives

APAP's key objectives in embarking on this transformation were clear and ambitious:

• Market Growth: APAP sought to expand its presence and participation in the financial market.
• Process Digitization: The organization aimed for the complete digitization of its operational processes.
• Portfolio Increase: APAP aspired to increase its client base and, therefore, its financial portfolio.
• Customer Satisfaction: Customer satisfaction was a priority, with the goal of offering more efficient and personalized services.

Solution considered

The solution proposed to address these challenges was the implementation of Bonita as a business process management platform. Bonita effectively replaced the previous systems and became the chosen solution to optimize a variety of processes, including:

• 5 customer-oriented processes
• Due diligence
• Rate changes
• Mortgage loans
• Digital onboarding
• SME loans
• More than 15 internal processes

We highlight the fundamental role of our valuable partner in Latin America, Trycore. Thanks to the close and expert collaboration of Trycore, the implementation of Bonita became a successful reality. Their experience and commitment were key to our solution reaching its maximum efficiency.

Current Value

APAP enjoys greater operational efficiency and has achieved progress in its growth and customer satisfaction objectives thanks to the implementation of Bonita.

Results:

• Customer Due Diligence: The time required to complete this process was drastically reduced, going from approximately 38 minutes to a maximum of 15 minutes.
• Digital Onboarding: The digitization of this process allowed people to become APAP clients from anywhere in the world, eliminating the need to visit a physical branch.
• Reduction of Development Time: The estimated time for developing projects was cut in half, going from 1 year to only 6 months, thanks to the efficiency provided by Bonita Form.

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Among all the tools we studied, we chose Bonita for its ability to quickly demonstrate an ROI compatible with our objectives, for its adaptability with our architecture, and for the ease of integrating new flows as well as migrating existing flows.

Teulys Jiménez Development Manager APAP